Terms of service
This document describes the responsibilities that apply to our store and its customers.
Last Updated: October 23, 2026
1. About these terms
Welcome to vexqorandria. This website is operated by Zhijiang Zeng'ai Trading Co., Ltd. (“we,” “us,” or “our”). These terms govern your use of our website and purchases from our store.
Please read these terms together with our Shipping Policy, Return & Refund Policy, and Privacy Policy.
Nothing in these terms excludes or limits consumer rights or responsibilities that cannot lawfully be excluded or limited.
2. Who may order and use this website
You must be at least 18 years old and legally able to enter into a binding contract to place an order. You agree to provide accurate, complete, and current information. If you create an account, keep your credentials confidential and notify us of suspected unauthorized access.
3. Product details and safe use
Our store offers general merchandise and practical everyday products. Features, materials, dimensions, sizes, compatibility, and care requirements vary. Review the relevant product description before purchasing.
We aim to provide accurate descriptions, images, prices, and availability. Screen settings may affect color appearance. This does not remove our responsibility to supply goods that match their description.
If a material error affects your order, we will explain the corrected information and available options. We will not charge an additional amount or substitute a different product without your agreement.
Use products only for their intended purpose and follow supplied instructions and warnings. Review materials or ingredients if you have known sensitivities. Stop using a product if irritation, discomfort, damage, or an adverse reaction occurs.
Individual experiences and results may vary. Reviews or testimonials do not guarantee the same results for every customer. Misuse, unauthorized modification, or failure to follow instructions may affect voluntary warranty coverage where permitted, but does not remove rights that cannot lawfully be excluded.
4. Purchases and payment information
Submitting an order is an offer to purchase. An automated confirmation acknowledges receipt and does not by itself confirm dispatch.
Prices are displayed in USD unless otherwise indicated. Available payment methods, shipping charges, and taxes collected by our store are displayed at checkout before payment. Your bank or payment provider may apply its own conversion or transaction fees.
We may decline or cancel orders because of unavailable stock, failed payment verification, suspected fraud, material pricing errors, or legal restrictions. We will explain the issue and promptly refund amounts collected for canceled items, including charges that must be refunded.
Price or product changes apply prospectively and do not remove our obligations concerning orders already accepted.
5. Changing or canceling an order
Order processing begins promptly after purchase, so ordinary change-of-mind cancellations or amendments generally cannot be accommodated once processing has begun. Contact support@vexqorandria.com immediately with your order number if you need help. We will check whether a change remains possible; no cancellation or address-change window is guaranteed.
If we cannot stop an order, an eligible return may be requested after delivery. This does not limit statutory cancellation rights, remedies for faulty goods, or cancellation and refund rights arising from a failure to ship as promised.
6. Order processing and shipping
We accept orders for destinations supported at checkout. Standard processing normally takes 2–3 business days after payment confirmation. Transit estimates vary by destination and are additional to processing time.
Standard transit is generally 7–15 business days for the United States, Canada, Europe, Australia, New Zealand, and Asia; 15–25 business days for Central and South America; and 15–30 business days for Africa.
Business days exclude weekends and applicable public holidays. Customs, weather, peak periods, and carrier disruptions can affect delivery. See our Shipping Policy for the full destination table, tracking, charges, and delivery support.
If we cannot ship within the stated processing period, we will notify you, provide a revised estimate, and offer cancellation with a refund for the unshipped order. We will obtain consent to a delay where required.
7. Returns and refund arrangements
Eligible voluntary returns must be requested within 30 days of delivery. Ordinary returns must be unused, in their original condition and packaging where applicable, and include reasonable proof of purchase.
For ordinary change-of-mind returns, a 15% restocking and processing fee applies and a maximum of two items per order may be refunded to the original payment method. Eligible store-credit returns and exchanges are not subject to the two-item limit. Return shipping is normally the customer’s responsibility.
These voluntary restrictions do not apply where they conflict with statutory cancellation rights, remedies for faulty, damaged, incorrect, or misdescribed goods, or a more favorable guarantee expressly offered with the purchase.
Approved voluntary refunds are processed within 5–10 business days after receipt and inspection, normally to the original payment method. Statutory refund deadlines take priority. See our Return & Refund Policy for full terms.
8. Product Issues & Warranties
Inspect your order after delivery and report visible damage, defects, missing items, or incorrect goods promptly, preferably within 24 hours. This preferred reporting period helps investigation and does not remove your rights or prevent you from reporting faults discovered later.
Any additional commercial warranty applies according to the terms supplied with that warranty. Optional paid warranty coverage applies only when offered and purchased. Statutory rights and any included manufacturer warranty are not dependent on purchasing optional coverage.
9. Prohibited Uses
You must not use our website for unlawful or fraudulent activity, infringement, harassment, misleading submissions, malware distribution, unauthorized access, or interference with website security or operation. We may restrict access for these activities where permitted.
10. Ownership of website content
Website text, images, graphics, logos, videos, designs, and other content are owned by or licensed to us unless otherwise stated. Unauthorized copying, modification, distribution, or commercial use is prohibited, except where permitted by law. Contact us if you believe content infringes your rights.
11. Services supplied by third parties
External websites and services may have their own terms and privacy policies. We do not control their independent content or practices. This does not remove our responsibilities for orders placed with our store or for providers carrying out our obligations.
12. Responsibility for products and services
We remain responsible for obligations imposed by applicable consumer law, including product description, quality, delivery, and remedies for faulty goods.
We do not guarantee uninterrupted or error-free website availability. To the extent permitted by law, we exclude liability for indirect or consequential losses arising from website use. This exclusion does not limit any non-excludable liability, including fraud or personal injury caused by negligence where applicable.
13. Personal information and advertising
Our Privacy Policy explains data handling and advertising-related processing, including AppLovin where enabled. Using the website or accepting these terms does not by itself provide consent to optional marketing or nonessential tracking. Required consent is obtained separately.
14. Complaints, Applicable Law & Disputes
Please contact us first if you have a complaint so we can attempt a good-faith resolution. You remain free to exercise applicable rights through a regulator, payment provider, or court with jurisdiction.
These terms are governed by applicable law. Any mandatory consumer protections that apply to your purchase remain in force. Nothing here requires you to waive statutory remedies or rights to bring a claim.
15. Changes & Severability
We may update these terms and will show the revision date above. Changes apply prospectively and do not retrospectively reduce rights concerning existing orders. Additional notice or agreement will be provided where required.
If a provision is unenforceable, the remaining provisions continue to apply where legally permitted.
Business Information
Store Name: vexqorandria
Operated by: Zhijiang Zeng'ai Trading Co., Ltd.
Business License Entity: Zhijiang Zeng'ai Trading Co., Ltd.
Registered Address:
Workstation 16-0676, Room 1105, Building 1, E-commerce Industrial Park, No. 28-1, Donghu Avenue, Majiadian Subdistrict, Zhijiang, Yichang, Hubei, China
Postal Code: 443200
Email: support@vexqorandria.com
Website: vexqorandria.com
We aim to respond to email within 24 hours on business days, Monday through Friday, excluding public holidays. Our registered address is not a designated return facility. Contact customer support for return instructions before sending merchandise.